A.When service providers, airports or customs security checks discover prohibited, infringing or over-restricted products, resulting in the seizure of goods, prohibition of import or return of parcels, they will not accept compensation and reserve the right to hold the sender accountable.
B.Due to the numerous uncontrollable factors in cross-border logistics, under no circumstances shall KEC be liable to the customer for any kind of loss, damage, destruction, loss, confiscation, demurrage or failure to perform obligations arising from force majeure events. There is no compensation in the following situations:
a)Social abnormal events (including but not limited to such as strikes, riots, wars, terrorist activities, public health emergencies, major epidemics, plagues, etc.);
b)Natural disasters (including but not limited to such as snowstorms, hail, fires, floods, mudslides, earthquakes, tsunamis, typhoons, power outages, natural disasters, etc.);
b)自然灾害（包括但不限于如暴风雪、冰雹、火灾、洪水、泥石流、地震、海啸、台风、停电、天灾等）；
c)Any government actions (including but not limited to such as expropriation, requisition, restraining orders, control, measures, etc.);
c)任何政府行为（包括但不限于如征收、征用、限制令、管制、措施等）；
d)Including but not limited to accidental traffic accidents, amendments to regulations and policies, acts, decisions or orders of judicial authorities, delays in customs inspection, customs detention, flight delays and other unforeseeable, unavoidable and uncontrollable circumstances or events;
e)No damages will be compensated for fragile items.
e)易碎品不接受任何损坏赔偿；
f)For high-value goods, it is recommended that customers purchase insurance by themselves.
f)高价值的货物建议客户自行购买保险。
C.Special statement on compensation for dedicated line services: Compensation will not be accepted under the following circumstances
C.专线服务赔偿附加特别申明，以下情况不受理赔偿
a)If the goods are detained by customs due to reasons such as value declaration, intellectual property rights, local import bans, and product certification, they are not covered by compensation. However, the sender will be assisted in submitting the relevant materials for processing
b)Compensation will only be made for the loss of entire boxes or bags in accordance with our company's compensation standards. Compensation will not be accepted for the loss or damage of the contents inside
