FAQ
China Warehouse Consolidation
Overseas Warehouse Consolidation
What are the benefits of using BUYUP Freight Transit Station?
How to use BUYUP's self-service consolidation service to ship purchased goods from mainland China to Hong Kong?
How to get the tracking number and courier company name?
Does the consolidation fee include domestic shipping from seller to BUYUP transit station?
Can the seller send regular mail, freight collect or logistics to BUYUP?
Can I only claim goods with a tracking number?
One tracking number with goods for multiple customers?
One tracking number but seller shipped in multiple packages?
Can you ship on the same day after cutoff time?
How many items can be consolidated at once?
How to calculate dimensional weight?
Can BUYUP ship all items?
Can I return signed goods to the seller?
Can I pay after goods arrive in Hong Kong?
Seller provided wrong tracking number?
Does payment guarantee delivery to Hong Kong?
Can I cancel or refund after order submission?
What is the free storage period?
How long to claim goods after signing?
Will you open packages for inspection?
Weight calculation rules?
How to pay shipping fee?
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