Important Notes
- 1. We help customers receive, store, and ship packages.
- 2. We will not open your packages unless necessary for packaging or customs inspection. If items are missing with intact packaging, please contact the seller first.
- 3. Please leave your own Hong Kong phone number to the seller besides our warehouse contact for communication.
- 4. Delivery may delay during holidays or customs inspections, which is beyond our control. We will complain about unreasonable bad reviews.
- 5. We record packaging via CCTV. Please check packaging and record unboxing. Claims without evidence will not be accepted.
- 6. We only provide receiving & forwarding service. Issues like attitude, delay, loss or damage are courier responsibilities, not ours.
- 7. Max compensation for lost packages is 3x shipping fee, only for HK delivery. For valuables, consult us or use direct shipping.
- 8. DO NOT send drugs, cigarettes, vapes, alcohol, or prohibited items. We cooperate with customs and authorities. See more prohibited items: Prohibited Items
- 9. We provide normal temperature storage only. No refrigeration. Perishables will be discarded if rotten.
By using our service, you agree to all terms above.
Please read our terms before shipping and payment.
Only ship to us and pay if you accept all terms.