- Warehouses
- US Portland Warehouse, Japan Tokyo Warehouse, Taiwan Taipei Warehouse, Hong Kong Warehouse
- Overseas Warehouse Operating Hours
- Monday to Friday 9:00-18:00
- Warehouse Order Cutoff Time
- Monday to Saturday 12:00 cutoff, no shipments on Sunday. Special announcements posted in [Latest News]
- Free Storage Period
- Free storage for 25 days upon arrival at Hong Kong warehouse (excluding the delivery date). $10 per parcel per day after the free period. Parcels exceeding 30 days will be considered abandoned.
- Special Notes
1. We do not accept any cash-on-delivery (COD) parcels
2. We do not accept any parcels sent by regular mail without tracking or proof of delivery
3. We only accept one customer per tracking number from a single store
4. We do not accept prohibited items