Cargo Insurance FAQ

1. Loss & Damage Protection:

Members can insure items purchased on overseas shopping platforms against damage or loss. Simply register the tracking number. 100% cash compensation is covered for third-party damage or loss.

2. Worry-Free Protection:

After consolidation on our platform, members can insure items for damage, loss, or hassle-free return. Register order number or tracking number to enjoy 100% cash refund for any reason.

1. How much is Loss & Damage Protection?

Regular Member: 5% of order value (e.g. HK$100 item costs HK$5)

Platinum Member: First HK$1000 free (monthly), 3% for excess amount

Diamond Member: Unlimited coverage, first HK$1000 free (monthly), pay for excess via 'After Claim Plan'

Member benefits are subject to terms and conditions.

2. How much is Worry-Free Protection?

Regular Member: 10% of order value (e.g. HK$100 item costs HK$10)

Platinum Member: 9% discount rate

Diamond Member: First HK$400 free (monthly), 8% for excess

Member benefits are subject to terms and conditions.

3. Maximum Insured Value Limit:

Single item: max HK$6000. Multiple items: max HK$3000 per item. Split orders if higher coverage is needed.

Note: Limited time offer – first policy FREE!

1. Loss & Damage Protection: Apply within 24hrs after order created and before delivery

-> Enter order or item info

-> Pay service fee

-> Record unboxing video on delivery

-> Claim within 7 days after damage/loss

-> Submit required documents

-> Compensation credited to wallet

-> Withdraw to your bank account

2. Worry-Free Protection: Apply within 24hrs after order created and before delivery

-> Enter order or item info

-> Pay service fee

-> Record unboxing video on delivery

-> Claim within 7 days

-> Submit required documents

-> Collect returned/damaged items

-> Refund credited to wallet

-> Withdraw to your bank account

1. How to claim? What documents are required?

Go to My Service Orders → Select order → Click Claim. Submit documents below. View Details

Item info: name, quantity, unit price, reason, damage photos (max 4)

Proof: order screenshot, payment slip, logistics record, unboxing video (max 4 files each)

Only JPG/PNG/GIF accepted, max 5MB per file

2. How long does claim take?

Regular Member: 5~7 working days

Platinum Member: 3~5 working days

Diamond Member: 1~3 working days

Result notified via in-app message & SMS. Approved amount credited to wallet.

Check status in Service Orders after submission. View Details