Not Receiving Emails

1. The email address you registered with BUYUP is incorrect, causing our email to be bounced back. Please contact our customer service.

2. Email services like Gmail / Hotmail often filter external emails to spam. After we send successfully, please mark our email as 'Not Spam' or 'Trusted'.

3. Your email is a corporate email with strict filtering, which may block our emails. If this happens, please contact customer service.

4. If your email address is correct and you have marked us as trusted, you should receive the email normally.